CloudSense blog

Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.

  • 5 minute read
  • Jun 23, 2022

What is CPQ - and how can it help your business?

Whether your preferred term is Configure Price Quote, Quote-to-Cash, Order Management or Product & Pricing Solution, CPQ is an increasingly vital tool for any business selling complex configurable products.

  • 4 minute read
  • Jun 13, 2022

How to integrate a marketplace into an omnichannel B2B customer experience

Marketplaces promise to be a powerful avenue towards revenue growth for CSPs, and allow them to broaden the scope of their relevance in the modern digital landscape with the help of a robust CPQ solution.

  • 3 minute read
  • May 18, 2022

CPQ should lie at the heart of your digital transformation strategy

Although the accelerated digitization of the modern business and commercial landscape appears to be making things more complex, CPQ solutions in fact bring simplicity and uniformity to systems before they become too cumbersome.

  • 3 minute read
  • May 12, 2022

What is a marketplace, and how can CSPs capitalize on them?

For years now, Telcos have been trying to enrich their value proposition to their customers, and are now realizing the imminent need to capitalize on marketplace solutions to drive both revenue and growth.

  • 4 minute read
  • May 4, 2022

The 5 main pitfalls and challenges of digital transformation

With over 10 years of experience delivering successful digital transformations for Telecoms and Media businesses, CloudSense have seen first-hand the kinds of pitfalls that digital transformations can fall into.


  • 6 minute read
  • Apr 27, 2022

5 statistics about MSPs, 5G, Comms as a Service and Marketplaces that you need to know

With the telecommunications industry reeling from rapid transformation in technology and trends encompassing innovation, agility and flexibility, we’ve compiled 5 statistics you need to know about MSPs, 5G, Communications as a Service and marketplaces.

  • 4 minute read
  • Apr 13, 2022

4 statistics about marketplaces that telcos need to know

This post-pandemic era has witnessed rapid demand for digital transformation and a rapid adoption of cloud technologies. Telcos are now realizing that they need to restructure and refocus their business model in order to be successful.

  • 5 minute read
  • Apr 8, 2022

8 reasons CloudSense is Salesforce native

With Salesforce, CloudSense, and our native solution, organizations have access to a powerful platform. By combining to remove IT worries and reinvent end-to-end sales processes and order management, our customers can rely on us to deliver sales transformation

  • 4 minute read
  • Mar 28, 2022

Key challenges faced by Managed Service Providers

As the market for Managed Service Providers expands in the wake of pandemic-driven changes, having the right tools to streamline this often complex and multifaceted industry is needed now more than ever.

  • 1 minute read
  • Mar 14, 2022

CloudSense earns 2022 CPQ Gold Medal rating from Info-Tech Research Group

After an in-depth analysis of CPQ customer attitudes, CloudSense’s commitment to close customer relationships, high-level support, and ongoing innovation place them at the top of the pile among their peers.

  • 4 minute read
  • Feb 7, 2022

Managing scale in a 5G world

In our recent webinar, “Are you ready for scale in the 5G world?” CloudSense’s Vish Kumar spoke with Industry Principal Consultant at Infosys, Shri Krishan about the challenges and opportunities for telcos that 5G is bringing with it.

  • 4 minute read
  • Jan 24, 2022

How automated messaging can help your business

With 90% of text messages read within 3 minutes of delivery, automated messaging has proven to be an effective method for mass communication, allowing businesses to both engage with consumers, and solve problems they may face.

  • 5 minute read
  • Jan 14, 2022

Why this is a pivotal moment for Communications as a Service providers

As we enter 2022, and leave many of the troubles of the past two years behind us, now is the time for CPaaS, UCaaS and XCaaS providers to take advantage of a new Comms as a Service landscape.

  • 4 minute read
  • Jan 7, 2022

The telco industry’s lessons from 2021 and resolutions for 2022

After yet another tumultuous year, we find ourselves in 2022, hoping for a return to normal. But what even is “normal” in an ever-changing telecommunications landscape? We look at some of the lessons for 2021 and resolutions for 2022.

  • 3 minute read
  • Dec 17, 2021

Challenges to telco in the post-Covid world

A new landscape is emerging for telcos in the wake of the pandemic, who will need to be more adaptable for customers, quicker and more efficient with fixes and changes, and more socially focussed than ever.

  • 4 minute read
  • Nov 9, 2021

How telcos can maximize ROI from 5G

5G is coming, and creating both opportunities and challenges for telcos. With an eye on the bottom line, how can telcos ensure they are ready to maximize their return on investment from this next step in telecommunications?

  • 3 minute read
  • Oct 29, 2021

Challenges and opportunities on the horizon for B2B telecommunications providers

The B2B telecommunications sector is growing more rapidly than B2C, thanks to some exciting new technologies, as well as the changing habits and expectations of customers.

  • 6 minute read
  • Oct 19, 2021

4 reasons your business needs price plan  recommendations

Learn more about our solution, price plan recommendations, and why you should consider taking a proactive approach to giving customers your best deal.

  • 4 minute read
  • Oct 12, 2021

Telcos and OTT applications: Compete, Partner or Accept?

The relationship between telcos and OTT applications has long been a fraught one, and with the roll out of 5G promising to take OTT players up to new heights, telcos are going to have to decide how they react to them.

  • 3 minute read
  • Sep 20, 2021

Hybrid working: a major opportunity for CSPs

Worldwide lockdowns during the COVID-19 pandemic provided a test case for hybrid working. Now that the genie is out of the bottle, telecom providers have to broaden their offering to meet new - and changing - customer demands.

  • 2 minute read
  • Aug 4, 2021

How Telcos can improve B2B buying journeys

Check out these key capabilities to future-proof your Telco buying journeys.

  • 8 minute read
  • Jul 22, 2021

Why CSPs need to tap into the 5G opportunity

5G is a daunting prospect but it's also bursting with opportunity. Explore how you can make the most of everything 5G has to offer.

  • 4 minute read
  • Jul 16, 2021

3 ways CSPs can accelerate their B2B revenue growth

Explore these three strategies Communication Service Providers can adopt to increase their B2B revenue growth.

  • 5 minute read
  • Jun 21, 2021

Capturing value in the booming B2B enterprise market

Get insights from the all-star telcoms panel in our latest webinar with Total Telecom, ‘Capturing value in the booming B2B enterprise market’.

  • 5 minute read
  • Jun 3, 2021

4 foundations for B2B growth in Telecommunications

We’ve explored the foundations you need to take advantage of the huge growth opportunities in the B2B Telecommunications market.

  • 1 minute read
  • Apr 29, 2021

[Infographic] Spreadsheets vs CPQ – what's best for your business?

Check out this infographic to see how your business could benefit from replacing your spreadsheets with a Configure Price Quote (CPQ) solution.

  • 6 minute read
  • Apr 21, 2021

The 5 challenges CSPs should tackle today to thrive in B2B

We've explored 5 barriers to success for today's Telecommunications providers and how you can overcome them to thrive in B2B.

  • 5 minute read
  • Apr 13, 2021

8 must-haves for any future-proof CPQ solution

Explore these 8 key pieces of functionality any future-proof CPQ provider should have – from integration with your other tech to a slick user experience.

  • 6 minute read
  • Mar 17, 2021

4 ways CSPs can turn B2B operational efficiency into a revenue driver

Use these 4 strategies to turn operational efficiency into a revenue generation tactic.

  • 10 minute read
  • Mar 10, 2021

11 technology considerations for CSPs choosing a digital storefront

Explore the key technology considerations for Communications Service Providers choosing a new digital channel or storefront.

  • 8 minute read
  • Dec 15, 2020

31 CPQ stats you should know

We've gathered 31 CPQ stats to give you a clear overview of CPQ – from why it matters, to the benefits of implementing it into your business.

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