29 October 2024
An efficient quoting process is more than just an internal workflow - it is a vital aspect of the customer experience. Often overlooked, the quoting stage is a key moment when your customers evaluate how much they can trust your company, and whether your solution meets their needs within budget. A slow or error-prone process diminishes trust and leads to a loss of opportunities, and decreased revenue.
17 October 2024
In today’s highly competitive market, businesses are continuously expanding their portfolios to offer a diverse range of products and services tailored to meet the specific needs of their customers. Hidden beneath the surface of seamless connectivity and diversification, telcos face the trickiest customer of all: product compatibility.
1 October 2024
In today’s market, the demand for customized and complex products and services has forced businesses to optimize their product configurations. However, effectively managing and selling configurable products and services is challenging.
24 September 2024
Product configuration is a critical aspect of the sales process, allowing customers to select products that meet their specific needs. Done well, it can offer businesses a competitive advantage in customer retention, efficiency and simplicity. A well-optimized product configuration process can streamline the sales process, boost revenue and much more.
6 August 2024
In a landscape where administrative tasks dominate, product catalogs are complex and legacy systems disrupt, AI emerges as a key solution, projected to attain a $10.4 billion value by 20301 in the telco industry, offering capabilities far beyond traditional operational capabilities.
8 July 2024
Digital transformation and acceleration are reshaping the telco landscape, compelling companies to seek innovative ways to enhance profitability and customer experience. In an “always on” world where consumer expectations are constantly evolving, omnichannel has become a necessity.
28 May 2024
Last time, we demonstrated that in order for CSPs to provide an omnichannel experience and become more than connectivity providers, they need to implement a CPQ and OMS that provide great agility when it comes to commercial innovation, solution selling and scalability performance.
9 May 2024
Part 2 of our "Unshackling Telcos" blog series continues our exploration of the ways telcos can break free from the restrictions placed on them by old and cumbersome technical architecture.
22 April 2024
We spend a lot of time talking to key decision makers at large CSPs about the challenges they face. Right now, they are feeling intense pressures as costs escalate, competition intensifies and B2B customer expectations become more exacting.
8 April 2024
In today's fast-paced business world, where adaptability and resilience are essential, intelligent decoupling has emerged as a strategic game-changer. This blog explores its pivotal benefits, highlighting how it drives innovation and scalability while reducing costs.
21 March 2024
Breaking down the elements and the use of CPQ, the general assumption is that it’s an easy tool allowing sales teams to configure products and services, input pricing and generate quotes. By automating manual tasks, reducing errors, and facilitating personalized quoting options, CPQ systems promise to revolutionize sales operations and drive revenue.
5 March 2024
As the dust settles on the start of our podcast journey, we take a look back at some of the best bits from our first series of In Conversation with CloudSense, featuring our very own Vish Kumar, Senior VP of Product Management.
4 March 2024
In today’s competitive landscape, ensuring that your sales teams have the tools and resources they need to excel is paramount. Sales professionals often encounter productivity challenges stemming from overly intricate systems and manual tasks.
5 February 2024
In this era of digital consumerism1, the expectation for seamless access to consistent product information is essential. At the heart of any thriving business lies the product catalog, serving as its backbone.
1 February 2024
Listen to Episode 2 - Market Share now:
22 January 2024
With the right B2B order management software, businesses can achieve the following:
9 January 2024
Of the myriad frustrations expressed by today’s B2B telcos, techcos and MSPs, many of them come down to the same question: can’t we do this faster?
6 November 2023
Today’s customers are a greedy bunch: demanding a greater range of products, delivered faster than ever before. What’s more, they expect to be able to buy through whichever channel is most convenient to them. As many as 80% of buyers1 say the experience a company offers is as important as its product or services.
18 September 2023
It’s one thing to have trouble enticing new customers to your product. But what’s even worse is when you have their attention… only for your deal to fall through.
11 September 2023
Telecoms sales in the digital era The pressure is on to achieve growth and increase margins, and sales teams are being tasked with improving customer acquisition and retention rates while reducing operating costs. That is a challenge for anyone, but especially in the telecoms sector, where highly-customized, multi-year deals are expected.
15 August 2023
The telecommunications industry has been undergoing major transformations recently, and in the past couple of years in particular we’ve been hearing lots of talk about Communication Service Providers (CSPs) wanting to transition from telco to techco; but what does this actually mean?
31 July 2023
In order to succeed in today’s troubled economy, telcos need to navigate a series of challenges and emerging trends, while being open to revisiting their business approach.
24 July 2023
In order to succeed in today’s troubled economy, telcos need to navigate a series of challenges and emerging trends, while being open to revisiting their business approach.
17 July 2023
As many as 90% of businesses1 are thought to be holding themselves back by relying on outdated tech stacks. US businesses2 lose up to $1.8 trillion yearly in wasted productivity due to obsolete technology. This is just one of the reasons why transformation is on people’s minds: to remove the waste in the end-to-end journey.
12 June 2023
Rapid technological evolution and expanding consumer expectations have dramatically transformed the processes that feed into order fulfillment; the order management lifecycle has become more complex and incorporates more components than ever before.
17 April 2023
Success in today’s competitive business landscape is harder than it has ever been. Businesses are under pressure from rising costs, cuts in consumer spending and on-going economic volatility.
27 February 2023
With recession and inflation being key themes of 2023, the average business needs to ensure that revenue is grown, costs streamlined, and inefficiencies reduced.
20 February 2023
With recession and inflation being key themes of 2023, the average business needs to ensure that revenue is grown, costs streamlined, and inefficiencies reduced.
13 February 2023
With recession and inflation being key themes of 2023, the average business needs to ensure that revenue is grown, costs streamlined, and inefficiencies reduced.
8 February 2023
16 January 2023
With fast-evolving technology, ever-rising consumer expectations, products launching competition as intense as ever, businesses need an agile solution to make it through the economic challenges of 2023. To add to the pot, businesses are juggling building products, determining prices, integrating data, creating quotes and managing customer relationships.
19 December 2022
As we face an unstable economic climate and recession, businesses worldwide need to act quickly to weather the storm. In particular, enterprises need to prevent their key players from being held back by standard challenges that will only be exacerbated by these financial pressures.
12 December 2022
As we face down an unstable economic climate and recession, businesses worldwide need to act quickly to weather the storm. In particular, enterprises need to prevent their key players from being held back by the common challenges that will only be exacerbated by these financial pressures.
28 November 2022
As we face an unstable economic climate and recession, businesses worldwide need to act quickly to weather the storm. In particular, enterprises need to prevent their key players from being held back by standard challenges that will only be exacerbated by these financial pressures.
24 October 2022
This is an excerpt from a recently published ebook in collaboration with TM Forum “Towards Automation: Improving the B2B Customer Experience”. You can download the full ebook here.
29 September 2022
The telco industry is having another growth spurt, with the “Everything-as-a-Service” business model representing an estimated $400-700 billion opportunity. With FOMO like that it’s no wonder that 75% of telcos are feeling the need to adopt digital transformation.
7 September 2022
Modern problems require modern solutions, and nowhere is this more true than in the telecommunications industry, where the waves of new technologies, innovations and trends exert pressure on businesses to stay creative.
1 September 2022
We have invited Shri Krishan, Senior Industry Principal at Infosys to give some of his insights and thoughts on an exciting trend in the telecommunications space: Marketplaces.
30 August 2022
In June 2022, ConnectBase founder and CEO Ben Edmond joined CloudSense’s Vice President of Industry Solutions, Vish Kumar and Vice President of Sales, Craig Stansberry, for a virtual roundtable to discuss how businesses can capitalize on the prodigious growth in demand for Managed Services.
23 August 2022
We have invited Shri Krishan, Senior Industry Principal at Infosys to give some of his insights and thoughts on an exciting trend in the telecommunications space: Marketplaces.
22 August 2022
In this era of self-serve, convenience and automation, companies are feeling the pressure to provide instant results to their consumers. Demands for connectivity, and other complex solutions are placing a spotlight on organizational inefficiencies, forcing telcos to reinvent the way they provide services to consumers.
5 August 2022
All the way back in 2017, Accenture was already trumpeting Artificial Intelligence’s potential to increase corporate profitability by 38% by 2035; but it is safe to say that AI is changing our lives more than we even predicted - even if we don’t always notice it.
21 July 2022
Marketplaces are generating a lot of buzz these days, promising revenue growth for communications service providers while allowing them to grow and thrive in the modern digital landscape. Emboldened by emerging IoT and 5G services, many of the world’s largest carriers have significant interest in transforming themselves into telco marketplaces.
29 June 2022
Organizations and their sales personnel are often held back by legacy architecture with disconnected data and systems that force them to undertake tedious, repetitive, mundane manual tasks that consume their day and hinder their productivity. As a result, customers are no longer satisfied with the speed at which they receive quotes, having a negative push on profitability.
28 June 2022
Today’s business climate is more agile than ever before, with digital transformation forcing companies to rethink what they sell, and how they sell it. Consumers are demanding more, B2B sales across industries are becoming more complex, and companies are feeling the pressure to deliver. Cue Configure, Price, Quote: a suite of applications that help transform the complex process of configuring products and services into a simple and straightforward one.
23 June 2022
Time management is essential – especially for your sales team.
13 June 2022
This blog is an extract from a larger in-depth guide, in collaboration with TM Forum, entitled “How to build a successful digital marketplace”. You can download and read the full guide for free by clicking this link.
18 May 2022
In our rapidly evolving world, businesses are gearing up for digital transformation to evolve in response. They have to: the complex nature of the digital-first landscape makes achieving success more competitive than ever.
12 May 2022
As telcos search for ways to broaden their value to customers, marketplaces have been expanding at a rapid pace, with a 130% YoY growth in collective sales on B2B marketplaces in 2021.
4 May 2022
Digital transformations pose a bit of a dilemma to businesses: on the one hand they are vital to ensure that a business stays competitive during times of rapid change; on the either hand, they also carry a risk of failure that makes hesitancy understandable.
27 April 2022
One third of the way in and 2022 is already fast and furious, with a lot to take in. Businesses and consumers have had to rapidly adapt to changes in the environment, from cloud adoption, digital transformation, the aftermath of the pandemic and various other events. Amidst all of these changes, Managed Service Providers, 5G, Communications as a Service providers and marketplaces are key puzzle pieces within the post-pandemic telco landscape. Here are 5 stats you need to know in 2022.
13 April 2022
There is a lot of buzz around marketplaces right now. Emboldened by emerging IoT and 5G services, many of the world’s largest carriers have significant interest in becoming a telco marketplace.
8 April 2022
Since CloudSense started, we’ve been proud to be 100% Salesforce-native. From day one, we’ve focused on adding functionality to Salesforce to help organizations in a growing range of industries to take Salesforce further.
28 March 2022
There is no time like the present, and that’s especially true for Managed Service Providers. With the pandemic driving changes in both consumer behavior and business operations, more and more businesses are seeking exactly the kinds of solutions MSPs can provide.
14 March 2022
Global analyst firm, Info-Tech Research Group recently performed an extensive analysis of the CPQ market, collecting end-user feedback on providers to determine their performance along a variety of metrics, including Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend.
7 February 2022
On January 27, CloudSense’s Global telecommunications lead, Vish Kumar, and Industry Principal Consultant at Infosys, Shri Krishan joined one another to investigate and discuss the coming challenges to the industry brought by 5G, and how B2B telcos in particular should manage the greater complexity that is coming their way.
24 January 2022
In the digital-first world that we live in, customers expect businesses to go the extra mile to accommodate their wants and needs. One important way of doing that is keeping them informed with automated messages not only through email, but directly to their phone via SMS and WhatsApp.
14 January 2022
An important, although perhaps predictable, phenomenon of the past two years has been that the changes in business and consumer behavior that emerged in the wake of the pandemic seem to be sticky.
7 January 2022
Well, 2021 was quite a year. Although optimistically predicted to be a return to normal back in January, if anything it was even stranger than 2020.
17 December 2021
The sudden shift in everyone’s lives that Covid brought about cemented the vital importance of the telecommunications industry in keeping societies, governments and businesses connected during crisis periods, and a new landscape has emerged in its wake.
9 November 2021
It’s easy to feel a bit sorry for 5G: its potential is enormous, but it was dealt a massive PR blow over the past two years thanks to hare-brained conspiracies and misinformation linking it to the transmission of Covid.
29 October 2021
The B2B telecommunications world is currently experiencing a set of interesting upheavals.
19 October 2021
Everybody loves a good deal, whether buying for ourselves, friends and family, or our work – we all want the best value for money.
12 October 2021
Remember all the hand-wringing we did back in the 2000s about “text speak corrupting the language of the younger generation”? You don’t really hear those complaints any more - so what happened?
20 September 2021
If you cast your mind back to pre-2020 times, “hybrid”, “agile” or “flexible” working was already becoming a major selling point for companies to employees.
4 August 2021
Telcos all over the world are chasing new ways to add value to their offerings.
22 July 2021
5G technology promises a whole new level of hyperconnectivity and innovation across the board.
16 July 2021
Traditionally, most global Communication Service Providers (CSPs) have always focused on the B2C market. But times are changing – telcos are shifting from consumer to enterprise.
21 June 2021
As emerging digital technologies drive service and business model innovation the enterprise B2B space in Telecommunications is booming.
3 June 2021
The B2B Telco market sits on the cusp of an exciting new era. There are golden opportunities for any CSP set up to support your B2B customers’ ambitions with 5G and cloud services.
29 April 2021
Managing complex quotes is a challenge at the best of times.
21 April 2021
CSPs have a lot to live up to. Easy to use, digital and hyper-personalized B2B experiences are now baseline expectations.
13 April 2021
There’s no pressing pause on technology’s progress. So your sales process should only be going in one direction: faster, more personalized and more digitized. (Ok, make that three directions.)
17 March 2021
Operational efficiency isn’t a glamorous initiative. It doesn’t muster the same as excitement as a new product launch or next-gen tech feature. But it’s time that changed.
10 March 2021
Delivering the right digital experience for your customers has never been more important. It’s also never been more difficult.
7 December 2020
The build vs buy software dilemma. It’s a decision you can spend days deliberating as you weigh up the pros and cons.
16 November 2020
You’ve given the green light on your Configure Price Quote (CPQ) project – or you’re not far from it. Congratulations! You’ll soon be sealing deals and reaping the rewards CPQ can offer your business.
29 October 2020
Deal or no deal? It doesn’t have to come down to chance.
30 September 2020
Configure price quote, or CPQ, is big business.
18 August 2020
When someone says delivery, you probably picture a mailman at your door with a parcel.
15 July 2020
Nowadays we don’t buy, we subscribe. From cars and clothes, to co-working spaces.
9 June 2020
In the past, online self-service was seen as inconvenient. It was faster and easier to rely on a person, rather than often slow and erratic technology.
21 May 2020
Ever clicked on a company’s website only to be sent to a blank loading page? Or been faced with a lengthy online checkout? If so, you’ve experienced customer friction.
7 May 2020
Customers have been forced online faster than anyone could have anticipated. This accelerated digital demand has made Digital Commerce even more vital to your business’ success – now and in the future.
18 June 2018
This year, the colocation and data storage landscape continues to grow significantly, largely due to the rise of a new breed of tech and media companies looking to store their present and future data.
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