Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.
An important, although perhaps predictable, phenomenon of the past two years has been that the changes in business and consumer behavior that emerged in the wake of the pandemic seem to be sticky.
Well, 2021 was quite a year. Although optimistically predicted to be a return to normal back in January, if anything it was even stranger than 2020.
The sudden shift in everyone’s lives that Covid brought about cemented the vital importance of the telecommunications industry in keeping societies, governments and businesses connected during crisis periods, and a new landscape has emerged in its wake.
It’s easy to feel a bit sorry for 5G: its potential is enormous, but it was dealt a massive PR blow over the past two years thanks to hare-brained conspiracies and misinformation linking it to the transmission of Covid.
The B2B telecommunications world is currently experiencing a set of interesting upheavals.
Everybody loves a good deal, whether buying for ourselves, friends and family, or our work – we all want the best value for money.
Remember all the hand-wringing we did back in the 2000s about “text speak corrupting the language of the younger generation”? You don’t really hear those complaints any more - so what happened?
If you cast your mind back to pre-2020 times, “hybrid”, “agile” or “flexible” working was already becoming a major selling point for companies to employees.
Telcos all over the world are chasing new ways to add value to their offerings.
5G technology promises a whole new level of hyperconnectivity and innovation across the board.
Traditionally, most global Communication Service Providers (CSPs) have always focused on the B2C market.
But times are changing – telcos are shifting from consumer to enterprise.
As emerging digital technologies drive service and business model innovation the enterprise B2B space in Telecommunications is booming.
The B2B Telco market sits on the cusp of an exciting new era.
There are golden opportunities for any CSP set up to support your B2B customers’ ambitions with 5G and cloud services.
Managing complex quotes is a challenge at the best of times.
CSPs have a lot to live up to.
Easy to use, digital and hyper-personalized B2B experiences are now baseline expectations.
There’s no pressing pause on technology’s progress.
So your sales process should only be going in one direction: faster, more personalized and more digitized. (Ok, make that three directions.)
Operational efficiency isn’t a glamorous initiative.
It doesn’t muster the same as excitement as a new product launch or next-gen tech feature.
But it’s time that changed.
Delivering the right digital experience for your customers has never been more important. It’s also never been more difficult.
You might already know how important Configure Price Quote (CPQ) can be to the success of your sales.
The build vs buy software dilemma.
It’s a decision you can spend days deliberating as you weigh up the pros and cons.
You’ve given the green light on your Configure Price Quote (CPQ) project – or you’re not far from it.
Congratulations! You’ll soon be sealing deals and reaping the rewards CPQ can offer your business.
Deal or no deal?
It doesn’t have to come down to chance.
Manual tasks and tracking orders consume your days.
If we branded ourselves Visionaries, you might worry we’d been sipping a little too heavily on the CloudSense Kool-Aid.
Configure price quote, or CPQ, is big business.
Time management is essential – especially for your sales team.
Automation can save your business time, labor and money – not to mention making you easier to do business with.
When someone says delivery, you probably picture a mailman at your door with a parcel.
Digital Commerce will play a big part in your business’ future.
Nowadays we don’t buy, we subscribe.
From cars and clothes, to co-working spaces.
On our exploration of each principle of The Convenience Revolution, today we’re looking at leveraging breakthroughs in technology.