Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.
Latest content
8 April 2024
In today's fast-paced business world, where adaptability and resilience are essential, intelligent decoupling has emerged as a strategic game-changer. This blog explores its pivotal benefits, highlighting how it drives innovation and scalability while reducing costs.
22 January 2024
With the right B2B order management software, businesses can achieve the following:
6 November 2023
Today’s customers are a greedy bunch: demanding a greater range of products, delivered faster than ever before. What’s more, they expect to be able to buy through whichever channel is most convenient to them. As many as 80% of buyers1 say the experience a company offers is as important as its product or services.
12 June 2023
Rapid technological evolution and expanding consumer expectations have dramatically transformed the processes that feed into order fulfillment; the order management lifecycle has become more complex and incorporates more components than ever before.
30 August 2022
In June 2022, ConnectBase founder and CEO Ben Edmond joined CloudSense’s Vice President of Industry Solutions, Vish Kumar and Vice President of Sales, Craig Stansberry, for a virtual roundtable to discuss how businesses can capitalize on the prodigious growth in demand for Managed Services.
18 May 2022
In our rapidly evolving world, businesses are gearing up for digital transformation to evolve in response. They have to: the complex nature of the digital-first landscape makes achieving success more competitive than ever.
12 May 2022
As telcos search for ways to broaden their value to customers, marketplaces have been expanding at a rapid pace, with a 130% YoY growth in collective sales on B2B marketplaces in 2021.
4 May 2022
Digital transformations pose a bit of a dilemma to businesses: on the one hand they are vital to ensure that a business stays competitive during times of rapid change; on the either hand, they also carry a risk of failure that makes hesitancy understandable.
27 April 2022
One third of the way in and 2022 is already fast and furious, with a lot to take in. Businesses and consumers have had to rapidly adapt to changes in the environment, from cloud adoption, digital transformation, the aftermath of the pandemic and various other events. Amidst all of these changes, Managed Service Providers, 5G, Communications as a Service providers and marketplaces are key puzzle pieces within the post-pandemic telco landscape. Here are 5 stats you need to know in 2022.
13 April 2022
There is a lot of buzz around marketplaces right now. Emboldened by emerging IoT and 5G services, many of the world’s largest carriers have significant interest in becoming a telco marketplace.
28 March 2022
There is no time like the present, and that’s especially true for Managed Service Providers. With the pandemic driving changes in both consumer behavior and business operations, more and more businesses are seeking exactly the kinds of solutions MSPs can provide.
7 February 2022
On January 27, CloudSense’s Global telecommunications lead, Vish Kumar, and Industry Principal Consultant at Infosys, Shri Krishan joined one another to investigate and discuss the coming challenges to the industry brought by 5G, and how B2B telcos in particular should manage the greater complexity that is coming their way.
24 January 2022
In the digital-first world that we live in, customers expect businesses to go the extra mile to accommodate their wants and needs. One important way of doing that is keeping them informed with automated messages not only through email, but directly to their phone via SMS and WhatsApp.
14 January 2022
An important, although perhaps predictable, phenomenon of the past two years has been that the changes in business and consumer behavior that emerged in the wake of the pandemic seem to be sticky.
7 January 2022
Well, 2021 was quite a year. Although optimistically predicted to be a return to normal back in January, if anything it was even stranger than 2020.
17 December 2021
The sudden shift in everyone’s lives that Covid brought about cemented the vital importance of the telecommunications industry in keeping societies, governments and businesses connected during crisis periods, and a new landscape has emerged in its wake.
9 November 2021
It’s easy to feel a bit sorry for 5G: its potential is enormous, but it was dealt a massive PR blow over the past two years thanks to hare-brained conspiracies and misinformation linking it to the transmission of Covid.
29 October 2021
The B2B telecommunications world is currently experiencing a set of interesting upheavals.
20 September 2021
If you cast your mind back to pre-2020 times, “hybrid”, “agile” or “flexible” working was already becoming a major selling point for companies to employees.
4 August 2021
Telcos all over the world are chasing new ways to add value to their offerings.
22 July 2021
5G technology promises a whole new level of hyperconnectivity and innovation across the board.
16 July 2021
Traditionally, most global Communication Service Providers (CSPs) have always focused on the B2C market. But times are changing – telcos are shifting from consumer to enterprise.
21 June 2021
As emerging digital technologies drive service and business model innovation the enterprise B2B space in Telecommunications is booming.
3 June 2021
The B2B Telco market sits on the cusp of an exciting new era. There are golden opportunities for any CSP set up to support your B2B customers’ ambitions with 5G and cloud services.
21 April 2021
CSPs have a lot to live up to. Easy to use, digital and hyper-personalized B2B experiences are now baseline expectations.
17 March 2021
Operational efficiency isn’t a glamorous initiative. It doesn’t muster the same as excitement as a new product launch or next-gen tech feature. But it’s time that changed.
10 March 2021
Delivering the right digital experience for your customers has never been more important. It’s also never been more difficult.
