CloudSense blog

Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.

  • 3 minute read
  • May 12, 2022

What is a marketplace, and how can CSPs capitalize on them?

For years now, Telcos have been trying to enrich their value proposition to their customers, and are now realizing the imminent need to capitalize on marketplace solutions to drive both revenue and growth.

  • 6 minute read
  • Apr 27, 2022

5 statistics about MSPs, 5G, Comms as a Service and Marketplaces that you need to know

With the telecommunications industry reeling from rapid transformation in technology and trends encompassing innovation, agility and flexibility, we’ve compiled 5 statistics you need to know about MSPs, 5G, Communications as a Service and marketplaces.

  • 4 minute read
  • Feb 7, 2022

Managing scale in a 5G world

In our recent webinar, “Are you ready for scale in the 5G world?” CloudSense’s Vish Kumar spoke with Industry Principal Consultant at Infosys, Shri Krishan about the challenges and opportunities for telcos that 5G is bringing with it.

  • 4 minute read
  • Jan 24, 2022

How automated messaging can help your business

With 90% of text messages read within 3 minutes of delivery, automated messaging has proven to be an effective method for mass communication, allowing businesses to both engage with consumers, and solve problems they may face.

  • 5 minute read
  • Jan 14, 2022

Why this is a pivotal moment for Communications as a Service providers

As we enter 2022, and leave many of the troubles of the past two years behind us, now is the time for CPaaS, UCaaS and XCaaS providers to take advantage of a new Comms as a Service landscape.

  • 4 minute read
  • Jan 7, 2022

The telco industry’s lessons from 2021 and resolutions for 2022

After yet another tumultuous year, we find ourselves in 2022, hoping for a return to normal. But what even is “normal” in an ever-changing telecommunications landscape? We look at some of the lessons for 2021 and resolutions for 2022.

  • 3 minute read
  • Dec 17, 2021

Challenges to telco in the post-Covid world

A new landscape is emerging for telcos in the wake of the pandemic, who will need to be more adaptable for customers, quicker and more efficient with fixes and changes, and more socially focussed than ever.

  • 4 minute read
  • Nov 9, 2021

How telcos can maximize ROI from 5G

5G is coming, and creating both opportunities and challenges for telcos. With an eye on the bottom line, how can telcos ensure they are ready to maximize their return on investment from this next step in telecommunications?

  • 3 minute read
  • Oct 29, 2021

Challenges and opportunities on the horizon for B2B telecommunications providers

The B2B telecommunications sector is growing more rapidly than B2C, thanks to some exciting new technologies, as well as the changing habits and expectations of customers.

  • 3 minute read
  • Sep 20, 2021

Hybrid working: a major opportunity for CSPs

Worldwide lockdowns during the COVID-19 pandemic provided a test case for hybrid working. Now that the genie is out of the bottle, telecom providers have to broaden their offering to meet new - and changing - customer demands.

  • 2 minute read
  • Aug 4, 2021

How Telcos can improve B2B buying journeys

Check out these key capabilities to future-proof your Telco buying journeys.

  • 8 minute read
  • Jul 22, 2021

Why CSPs need to tap into the 5G opportunity

5G is a daunting prospect but it's also bursting with opportunity. Explore how you can make the most of everything 5G has to offer.

  • 4 minute read
  • Jul 16, 2021

3 ways CSPs can accelerate their B2B revenue growth

Explore these three strategies Communication Service Providers can adopt to increase their B2B revenue growth.

  • 5 minute read
  • Jun 21, 2021

Capturing value in the booming B2B enterprise market

Get insights from the all-star telcoms panel in our latest webinar with Total Telecom, ‘Capturing value in the booming B2B enterprise market’.

  • 5 minute read
  • Jun 3, 2021

4 foundations for B2B growth in Telecommunications

We’ve explored the foundations you need to take advantage of the huge growth opportunities in the B2B Telecommunications market.

  • 6 minute read
  • Apr 21, 2021

The 5 challenges CSPs should tackle today to thrive in B2B

We've explored 5 barriers to success for today's Telecommunications providers and how you can overcome them to thrive in B2B.

  • 6 minute read
  • Mar 17, 2021

4 ways CSPs can turn B2B operational efficiency into a revenue driver

Use these 4 strategies to turn operational efficiency into a revenue generation tactic.

  • 10 minute read
  • Mar 10, 2021

11 technology considerations for CSPs choosing a digital storefront

Explore the key technology considerations for Communications Service Providers choosing a new digital channel or storefront.