CloudSense blog

Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.

  • 5 minute read
  • Jun 23, 2022

What is CPQ - and how can it help your business?

Whether your preferred term is Configure Price Quote, Quote-to-Cash, Order Management or Product & Pricing Solution, CPQ is an increasingly vital tool for any business selling complex configurable products.

  • 3 minute read
  • May 18, 2022

CPQ should lie at the heart of your digital transformation strategy

Although the accelerated digitization of the modern business and commercial landscape appears to be making things more complex, CPQ solutions in fact bring simplicity and uniformity to systems before they become too cumbersome.

  • 4 minute read
  • May 4, 2022

The 5 main pitfalls and challenges of digital transformation

With over 10 years of experience delivering successful digital transformations for Telecoms and Media businesses, CloudSense have seen first-hand the kinds of pitfalls that digital transformations can fall into.


  • 5 minute read
  • Apr 8, 2022

8 reasons CloudSense is Salesforce native

With Salesforce, CloudSense, and our native solution, organizations have access to a powerful platform. By combining to remove IT worries and reinvent end-to-end sales processes and order management, our customers can rely on us to deliver sales transformation

  • 1 minute read
  • Mar 14, 2022

CloudSense earns 2022 CPQ Gold Medal rating from Info-Tech Research Group

After an in-depth analysis of CPQ customer attitudes, CloudSense’s commitment to close customer relationships, high-level support, and ongoing innovation place them at the top of the pile among their peers.

  • 6 minute read
  • Feb 21, 2022

Doing more with less: Why energy and utilities providers need to embrace minimalism

While most business and consumer sectors are preoccupied with how to give their customers more, energy and utilities often have to do the opposite. We look at trends and drivers behind doing more with less.

  • 4 minute read
  • Jan 31, 2022

How modern CPQ solutions help energy and utility providers compete in a digital-first world

We recently commissioned IDC to explore the evolution of CPQ solutions, and how new developments have the potential to bring energy and utilities companies in line with other industries.

  • 4 minute read
  • Jan 24, 2022

How automated messaging can help your business

With 90% of text messages read within 3 minutes of delivery, automated messaging has proven to be an effective method for mass communication, allowing businesses to both engage with consumers, and solve problems they may face.

  • 5 minute read
  • Jan 7, 2022

Energy and utilities providers’ lessons from 2021 and resolutions for 2022

After yet another tumultuous year, we find ourselves in 2022, hoping for a return to normal. But what even is “normal” in an ever-changing energy and utilities landscape? We look at some of the lessons for 2021 and resolutions for 2022.

  • 2 minute read
  • Dec 9, 2021

Is your utilities company fit for the future?

In order to fend off current and future challenges, energy and utility companies need to rethink what they are selling and who they are selling to.

  • 6 minute read
  • Nov 23, 2021

How digitization is unlocking value for utility providers

Rapid digitization may seem daunting to energy and utility companies in particular, but it presents opportunities for growth that should not be missed.

  • 3 minute read
  • Oct 18, 2021

Tech, people and data: top priorities for modern energy and utility companies

In an ever-shifting business landscape, achieving ongoing success and maintaining forward momentum can appear like chasing a moving target. But amid all the upheavals that rapid digitization has brought to the world, we find that three focus areas provide a consistent North Star for energy and utility business.

  • 1 minute read
  • Sep 29, 2021

How to succeed in a deregulated energy and utilities market

For energy and utility providers in regulated markets, stories of businesses that underwent liberalization serve as a crystal ball to help them make the right choices when deregulation comes for their region.

  • 4 minute read
  • Aug 13, 2021

How energy providers can innovate to meet customer expectations

Utilities companies are lagging behind other service providers in the customer experience they offer. This can all change with innovation in key areas.

  • 5 minute read
  • Jun 25, 2021

Measuring up to customer expectations in today's energy world

Get the highlights from our latest webinar with Energy Global, ‘Measuring up to customer expectations in today’s decentralized, decarbonized and digital-first energy world’.

  • 1 minute read
  • Apr 29, 2021

[Infographic] Spreadsheets vs CPQ – what's best for your business?

Check out this infographic to see how your business could benefit from replacing your spreadsheets with a Configure Price Quote (CPQ) solution.

  • 5 minute read
  • Apr 13, 2021

8 must-haves for any future-proof CPQ solution

Explore these 8 key pieces of functionality any future-proof CPQ provider should have – from integration with your other tech to a slick user experience.

  • 5 minute read
  • Apr 7, 2021

3 technology barriers to customer-centricity for Energy retailers

We've looked at the ways legacy technology undermines energy retailers efforts to deliver a customer-centric experience and stunts growth in the process.

  • 6 minute read
  • Mar 2, 2021

How Utilities can use technology and data to thrive

Explore how Utilities can use the latest technology to harness the abundance of data now available to you – to drive efficiencies, meet customer expectations and satisfy regulations. 

  • 8 minute read
  • Dec 15, 2020

31 CPQ stats you should know

We've gathered 31 CPQ stats to give you a clear overview of CPQ – from why it matters, to the benefits of implementing it into your business.

  • 5 minute read
  • Dec 7, 2020

Build vs Buy software – what’s best for your business?

Explore these 6 factors to help decide whether you should buy an external SaaS platform or build your own software in-house.

  • 8 minute read
  • Nov 16, 2020

7 tips for a successful CPQ implementation

Explore our tips for a successful CPQ implementation so you can reap the rewards CPQ has to offer sooner.

  • 9 minute read
  • Oct 29, 2020

3 CPQ benefits for your business

Explore 3 key CPQ benefits that could bring your business increased productivity, performance and profits.

  • 5 minute read
  • Oct 15, 2020

11 signs you need CPQ

Explore these 11 common signs you need CPQ to see whether the software is the right fit for your business.

  • 4 minute read
  • Sep 30, 2020

Why CPQ continues to grow

Gartner's Magic Quadrant for Configure, Price and Quote Application Suites reveal CPQ is growing faster than ever – here's why.

  • 8 minute read
  • Aug 18, 2020

Why delivery matters regardless of what you sell

Discover how you can deliver on your customer promise through the likes of better visibility, order management and giving your customers self-service. 

  • 6 minute read
  • Jul 15, 2020

How to win over your customers with flexible subscriptions

Discover how flexible subscriptions make for the most convenient buying journeys – plus the technology features you need to deliver them.

  • 7 minute read
  • Jun 29, 2020

How to leverage breakthroughs in technology: AI

Discover how Artificial Intelligence (AI) can help elevate your enterprise by personalizing customer experiences and making the most of your data.

  • 8 minute read
  • Jun 9, 2020

How digital self-service benefits your entire business

Explore how digital self-service benefits your entire business by improving the customer experience, lowering costs and boosting employee morale.

  • 11 minute read
  • May 21, 2020

8 ways to reduce friction from your Digital Commerce store

Explore these 8 ways to reduce friction from your Digital Commerce store and create a hassle-free customer experience from beginning to end.

  • 8 minute read
  • May 7, 2020

37 Digital Commerce statistics worth knowing in 2020

Check out these 37 Digital Commerce statistics for insights into customer expectations and Digital Commerce trends in 2020.

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