CloudSense blog

Digital Commerce is revolutionizing the way we shop. 

In the past, an Order Management System (OMS) was seen purely as an expense saver for Media businesses. 

In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history. 

Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications.

Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?”

Dreamforce 2019 promises to be bigger, better and more memorable than ever before.

There’s seemingly a subscription service for everything under the sun.

With your margins tightening and expenses spiraling, you can’t afford a chink in your ad booking armor.

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we get to know a CloudSense luminary, Ram Thothathri. Ram is leading our new Chennai office, combining his role as the General Manager of CloudSense India with his position as CloudSense’s Head of Customer Success Engineering.

MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world.

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they meet their maker on death row.

Today we get to know a man who has travelled the globe with CloudSense, Senior Learning and Enablement Manager, Neil Woodcock.

CloudSense and Nokia have partnered to create a new solution called Intelligent Customer Service.

The next-generation solution, powered by Salesforce, proactively engages customers from network to commerce – transforming Communications Service Providers’ care channels into profit centers. Intelligent Customer Service will be unveiled and showcased at the upcoming Dreamforce in San Francisco, September 25-28, 2018.

Imagine you could predict your customers’ behavior.

What would you do first?

You could solve issues before they surface to cut churn and increase loyalty, or personalize your messaging, marketing and products to instantly increase your sales.

This year, the colocation and data storage landscape continues to grow significantly, largely due to the rise of a new breed of tech and media companies looking to store their present and future data.

The Courier, Express and Parcel (CEP) sector is booming.

The Pitney Bowes parcel shipping index forecasts a 20% increase in parcel volume every year from 2017 - 2021.

The roots of this exceptional growth are the rapid rise of digitization and eCommerce. But, along with expansion, they’ve brought unprecedented change to the sector.

Salesforce has become synonymous with growth.

The numbers show the company is skyrocketing in its own right. But, as Salesforce is quick to point out, its progress is inextricably linked to its customers’ and partners’ success.  

And, with the Salesforce ecosystem predicted to generate $859 Billion in new business revenue between 2016 and 2022, there’s plenty of prosperity to go around.

The Salesforce World Tour stops off at the ExCeL London on May 17th, here’s the lowdown on what you can expect from the event.

After attending countless Salesforce events over the years, we can say one thing with certainty: Salesforce know how to throw an event.

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

At the tail end of last year we met experienced CIO, Luke Stow, to discuss the key trends influencing energy retail.

Following the popularity of our first interview, we've delved deeper into Luke's knowledge reserves and unearthed more pearls of wisdom – this time with a focus on the digital reinvention process as a whole. 

Luke's experience managing and implementing transformation programs across communications, aviation and energy, means he is well versed in the intricacies of business reinventions. Read on for tips and insights into the vital areas of any digital transformation – right from cultural change through to selecting the right solutions – from someone who has been there and done it.

We recently took the opportunity to sit down with experienced CIO, Luke Stow, to pick his brains on the technology landscape in energy retail. Luke has a wealth of experience in business transformations, having led successful digital reinventions at huge businesses including Hydro Tasmania, Telstra and Cathay Pacific.

During our conversation, Luke covered some of the key topics affecting today's energy retailers in this unrelentingly competitive marketplace – from the importance of customer-centricity to the types of technology energy retailers should be implementing if they want to succeed.

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we venture to Zagreb and get to know Kristijan Kosutic, an IT enthusiast and Senior Consultant here at CloudSense.

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people - from what makes them want to come to work every day - to the meal they'd pick before they met their maker on death row.

Today we get to know a man who has worn many different hats at CloudSense, Solution Architect, Seth Gross.

For governments, case management encompasses the organization of people, data, processes and policies.

Make a cursory skim of the Dreamforce website and you’ll see pitches including:

‘the learning event of the year’, ‘transform your career’ and even ‘chart a life-changing course.’

Bold though these claims may be, peel back the rhetoric and you’ll find a conference that genuinely delivers.

Welcome to 'Spotlight on', our round of quick-fire Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we have a glimpse into the world of our Head of Developers' Practice and reluctant Croatian Football League fanatic, Mario Juric.

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

CloudSense’s Business Transformation Lead, Neil Milne, draws up 5 essential steps to success for any organization undergoing a digital transformation.

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people - from what makes them want to come to work every day - to the meal they'd pick before they met their maker on death row.

Today we've got the pleasure of getting to know the man who won ‘CloudSense’s clearest thinker’ two years in a row, CloudSense's Sales Development Manager, Chris Parsons.