CloudSense blog

Browse our blog for unmissable CPQ, Order Management and customer experience tips and insights to help your business along the path to greater productivity and profits.

  • 10 minute read
  • Feb 24, 2020

22 tips for The Salesforce World Tour

The Salesforce World Tour is the roadshow counterpart to Dreamforce, rolling into cities around the world. 

  • 8 minute read
  • Feb 11, 2020

3 brands killing it with Digital Commerce

Digital Commerce is revolutionizing the way we shop. 

  • 3 minute read
  • Jan 29, 2020

4 ways an OMS can boost revenue for Media leaders

In the past, an Order Management System (OMS) was seen purely as an expense saver for Media businesses. 

  • 4 minute read
  • Jan 14, 2020

Why convenience is your quickest route to commercial success

In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history. 

  • 6 minute read
  • Nov 11, 2019

Can Communications providers meet expectations in the era of convenient customer experiences?

Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications.

  • 11 minute read
  • Nov 4, 2019

5 ways CSP’s Digital Commerce offerings are falling short of customer expectations

Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?”

  • 5 minute read
  • Aug 15, 2019

5 essential tips to make the most of Dreamforce 2019

Dreamforce 2019 promises to be bigger, better and more memorable than ever before.

  • 6 minute read
  • Jun 20, 2019

How retailers can go from one-time sales to satisfying your customers’ subscription addiction

There’s seemingly a subscription service for everything under the sun.

  • 4 minute read
  • Apr 8, 2019

7 ways your unconnected CRM and ad server is disrupting your ad sales and operations

With your margins tightening and expenses spiraling, you can’t afford a chink in your ad booking armor.

  • 4 minute read
  • Feb 25, 2019

Spotlight on Ram Thothathri

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we get to know a CloudSense luminary, Ram Thothathri. Ram is leading our new Chennai office, combining his role as the General Manager of CloudSense India with his position as CloudSense’s Head of Customer Success Engineering.

  • 5 minute read
  • Feb 4, 2019

6 simple ways to make the most of your time at MWC Barcelona 19

MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world.

  • 5 minute read
  • Oct 17, 2018

Spotlight on Neil Woodcock

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they meet their maker on death row.

Today we get to know a man who has travelled the globe with CloudSense, Senior Learning and Enablement Manager, Neil Woodcock.

  • 2 minute read
  • Sep 21, 2018

How CSPs can turn care channels into profit centers with CloudSense & Nokia

CloudSense and Nokia have partnered to create a new solution called Intelligent Customer Service.

The next-generation solution, powered by Salesforce, proactively engages customers from network to commerce – transforming Communications Service Providers’ care channels into profit centers. Intelligent Customer Service will be unveiled and showcased at the upcoming Dreamforce in San Francisco, September 25-28, 2018.

  • 5 minute read
  • Jun 27, 2018

How CSPs can transform customer experiences with intelligent customer service

Imagine you could predict your customers’ behavior.

What would you do first?

You could solve issues before they surface to cut churn and increase loyalty, or personalize your messaging, marketing and products to instantly increase your sales.

  • 3 minute read
  • Jun 18, 2018

5 common challenges slowing growth for Data Center Owners

This year, the colocation and data storage landscape continues to grow significantly, largely due to the rise of a new breed of tech and media companies looking to store their present and future data.

  • 6 minute read
  • Jun 5, 2018

Fundamental functionality for seamless sales in logistics

The Courier, Express and Parcel (CEP) sector is booming.

The Pitney Bowes parcel shipping index forecasts a 20% increase in parcel volume every year from 2017 - 2021.

The roots of this exceptional growth are the rapid rise of digitization and eCommerce. But, along with expansion, they’ve brought unprecedented change to the sector.

  • 7 minute read
  • May 10, 2018

8 reasons CloudSense is Salesforce-native

Salesforce has become synonymous with growth.

The numbers show the company is skyrocketing in its own right. But, as Salesforce is quick to point out, its progress is inextricably linked to its customers’ and partners’ success.  

And, with the Salesforce ecosystem predicted to generate $859 Billion in new business revenue between 2016 and 2022, there’s plenty of prosperity to go around.

  • 3 minute read
  • May 9, 2018

How to make the most out of the Salesforce World Tour London

The Salesforce World Tour stops off at the ExCeL London on May 17th, here’s the lowdown on what you can expect from the event.

  • 6 minute read
  • Apr 1, 2018

7 top tips to making the most of the Salesforce World Tour

After attending countless Salesforce events over the years, we can say one thing with certainty: Salesforce know how to throw an event.

  • 6 minute read
  • Mar 28, 2018

Spotlight on Nick Flew

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

  • 8 minute read
  • Jan 23, 2018

Luke Stow Interview: A CIO's guide to digital reinvention

At the tail end of last year we met experienced CIO, Luke Stow, to discuss the key trends influencing energy retail.

Following the popularity of our first interview, we've delved deeper into Luke's knowledge reserves and unearthed more pearls of wisdom – this time with a focus on the digital reinvention process as a whole. 

Luke's experience managing and implementing transformation programs across communications, aviation and energy, means he is well versed in the intricacies of business reinventions. Read on for tips and insights into the vital areas of any digital transformation – right from cultural change through to selecting the right solutions – from someone who has been there and done it.

  • 4 minute read
  • Nov 8, 2017

Luke Stow Interview: Energy retail's key tech topics – from customer-centricity to cloud solutions

We recently took the opportunity to sit down with experienced CIO, Luke Stow, to pick his brains on the technology landscape in energy retail. Luke has a wealth of experience in business transformations, having led successful digital reinventions at huge businesses including Hydro Tasmania, Telstra and Cathay Pacific.

During our conversation, Luke covered some of the key topics affecting today's energy retailers in this unrelentingly competitive marketplace – from the importance of customer-centricity to the types of technology energy retailers should be implementing if they want to succeed.

  • 4 minute read
  • Oct 31, 2017

Spotlight on Kristijan Kosutic

Here's our latest 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense great.

It's a fast, fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we venture to Zagreb and get to know Kristijan Kosutic, an IT enthusiast and Senior Consultant here at CloudSense.

  • 4 minute read
  • Sep 19, 2017

Spotlight on Seth Gross

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people - from what makes them want to come to work every day - to the meal they'd pick before they met their maker on death row.

Today we get to know a man who has worn many different hats at CloudSense, Solution Architect, Seth Gross.

  • 5 minute read
  • Aug 30, 2017

11 benefits of digitized case management for government

For governments, case management encompasses the organization of people, data, processes and policies.

  • 5 minute read
  • Aug 24, 2017

6 compelling ways to convince your boss to send you to Dreamforce

Make a cursory skim of the Dreamforce website and you’ll see pitches including:

‘the learning event of the year’, ‘transform your career’ and even ‘chart a life-changing course.’

Bold though these claims may be, peel back the rhetoric and you’ll find a conference that genuinely delivers.

  • 3 minute read
  • Jul 4, 2017

Spotlight on Mario Juric

Welcome to 'Spotlight on', our round of quick-fire Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people – from what makes them want to come to work every day – to the meal they'd pick before they met their maker on death row.

Today we have a glimpse into the world of our Head of Developers' Practice and reluctant Croatian Football League fanatic, Mario Juric.

  • 3 minute read
  • Jun 27, 2017

Spotlight on Sandra Božić

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

  • 6 minute read
  • Feb 24, 2017

From Inception to Innovation: 5 vital steps to unlocking your digital transformation

CloudSense’s Business Transformation Lead, Neil Milne, draws up 5 essential steps to success for any organization undergoing a digital transformation.

  • 3 minute read
  • Feb 16, 2017

Spotlight on Chris Parsons

Welcome to 'Spotlight on', a quick-fire round of Q&A where we get to meet the people who make CloudSense tick.

It's a fast, (relatively) fun way to learn a little bit more about CloudSense's people - from what makes them want to come to work every day - to the meal they'd pick before they met their maker on death row.

Today we've got the pleasure of getting to know the man who won ‘CloudSense’s clearest thinker’ two years in a row, CloudSense's Sales Development Manager, Chris Parsons.

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